Effective Date: 3/17/26
Last Updated: 3/17/26
CarLux Services (“CarLux,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, carluxservices.com and carluxservice.com, and through our related booking, membership, customer service, and marketing activities.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
Name
Email address
Phone number
Service address
Billing address
Vehicle details
Membership and booking preferences
Notes you provide about your vehicle or requested service
Any information you submit through forms, booking tools, chat, email, text, or customer service
Payment information
When you make a purchase or enroll in a membership, payment information may be collected and processed by our third-party payment processor. We do not store full payment card numbers on our servers unless specifically stated at checkout.
Information collected automatically
When you use our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring website
Cookies and similar tracking technologies
General location data inferred from your IP address
2. How We Use Your Information
We may use your information to:
Provide and schedule detailing and related services
Process payments and manage memberships
Communicate with you about bookings, confirmations, updates, and support
Send service reminders and account notices
Respond to inquiries and customer service requests
Improve our website, services, and customer experience
Detect fraud, abuse, or unauthorized activity
Send promotional offers, updates, and marketing communications, where permitted by law
Comply with legal obligations and enforce our policies
3. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
Keep the website functioning properly
Understand site traffic and usage
Improve website performance
Remember preferences
Support advertising and remarketing efforts
You can control cookies through your browser settings. Disabling cookies may affect how parts of the website function.
4. How We Share Information
We do not sell your personal information for money.
We may share your information with:
Payment processors
Booking, scheduling, CRM, and website support providers
Email and text communication providers
Analytics and advertising vendors
Contractors or service providers who help us operate the business
Legal or regulatory authorities when required by law
A buyer or successor in connection with a merger, acquisition, financing, or sale of assets
If we ever engage in activity that qualifies as “sharing” under California privacy law, California residents may have the right to opt out as described below.
5. Text Messages and Email Marketing
If you provide your phone number or email address, you may receive transactional messages related to your booking, service, or membership.
With your consent where required, we may also send promotional emails or text messages. You can unsubscribe from marketing emails by clicking the unsubscribe link in the message. You can opt out of marketing text messages by replying STOP.
6. Retention of Information
We keep personal information only for as long as reasonably necessary to:
Provide services
Maintain business and tax records
Enforce our agreements
Resolve disputes
Meet legal and compliance requirements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
7. Your California Privacy Rights
If you are a California resident, you may have the following rights, subject to applicable law:
The right to know the categories and specific pieces of personal information we collect, use, disclose, and share
The right to request deletion of personal information we collected from you
The right to request correction of inaccurate personal information
The right to opt out of the sale or sharing of personal information, if applicable
The right to limit the use and disclosure of sensitive personal information, if applicable
The right not to receive discriminatory treatment for exercising your privacy rights
To submit a privacy request, contact us using the information listed below.
We may need to verify your identity before processing certain requests. You may also designate an authorized agent to make a request on your behalf, subject to verification requirements.
8. Do Not Track and Global Privacy Control
Some browsers offer “Do Not Track” settings, but because there is not a universally accepted standard for those signals, our website may not respond to them.
If required by applicable California law, we will honor recognized opt-out preference signals such as Global Privacy Control (GPC) for requests related to the sale or sharing of personal information.
9. Third-Party Links and Services
Our website may contain links to third-party websites, social platforms, booking tools, payment processors, or embedded content. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.
11. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided us with personal information, contact us so we can review and delete it if appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated policy, to the extent permitted by law.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
CarLux Services
info@carluxservices.com
818-419-3064
Customer Service