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Effective Date: 3/17/26
Last Updated: 3/17/26

Welcome to CarLux Services (“CarLux,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of the website located at carluxservices.com and carluxservices.com, including any related booking tools, memberships, communications, and services offered through the website. CarLux currently offers mobile detailing services, packages, memberships, and add-on services in parts of the San Fernando Valley, with online scheduling available through the site.

By accessing or using our website or booking any service, you agree to be bound by these Terms. If you do not agree, do not use the website or our services.

1. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not violate any applicable law, regulation, or the rights of any third party.

You may not:

  • Use the website in any way that could damage, disable, or impair the website

  • Attempt to gain unauthorized access to any part of the website, server, or systems

  • Use bots, scraping tools, or automated means to access or copy website content without permission

  • Submit false, inaccurate, or misleading information

  • Interfere with the booking process or site functionality

2. Services

CarLux provides mobile detailing and related vehicle care services. The website currently presents service packages including Get Fresh, Stay Glossy, Whip Appeal, and The Car Show, plus optional add-on services such as leather conditioning, stain removal, odor neutralizer, pet hair, spray sealant/ceramic topper, clay/iron decon, and headlight restoration.

All services are subject to availability, location, technician availability, weather, access conditions, and vehicle condition.

We reserve the right to:

  • Refuse service

  • Reschedule service

  • Modify service offerings

  • Adjust pricing

  • Update service areas

  • Decline bookings that are unsafe, impractical, or outside our operating scope

3. Booking and Appointments

CarLux offers online booking through the website. Customers may select a service, add-ons, preferred appointment time, and service location.

When booking a service, you agree to provide accurate and complete information, including:

  • Name

  • Contact information

  • Vehicle information

  • Service address

  • Any access instructions relevant to the appointment

You are responsible for ensuring:

  • The vehicle is accessible at the scheduled time

  • The service location is reasonably safe and legal for mobile detailing work

  • Water, power, or site conditions are suitable if required for the selected service

  • Personal belongings and valuables are removed or secured

We may refuse or stop service if conditions are unsafe or materially different from what was represented at booking.

4. Pricing

Prices shown on the website are starting prices and may vary based on vehicle size, condition, service complexity, add-ons, location, and other relevant factors. The website currently lists package pricing beginning at stated entry amounts for several packages.

Final pricing may be confirmed before or at the time of service. By booking, you agree to pay the applicable charges for the services selected and authorized.

5. Memberships

CarLux offers membership-based service options through its website.

Membership terms may include recurring billing, scheduled visits, visit limitations, and rollover rules. The website currently states that membership rollover is limited to one visit maximum and that the rollover expires after 30 days.

By purchasing a membership, you agree that:

  • Membership benefits apply only as described at the time of purchase

  • Unused visits may be subject to expiration or rollover limits

  • Memberships may renew automatically if stated during signup

  • Membership terms may be updated prospectively by CarLux

Any membership-specific terms presented during checkout or enrollment will control if they differ from these general Terms.

6. Cancellations, No-Shows, and Rescheduling

Appointments must be canceled or rescheduled within the time allowed by CarLux.

The website currently states: “Late cancel/no-show: $49 or visit forfeited.”

By booking, you agree that:

  • Late cancellations may be charged a fee

  • No-shows may be charged a fee

  • Membership customers may forfeit a visit for late cancellation or no-show

  • CarLux may determine what qualifies as late cancellation based on the scheduled appointment and notice provided

We reserve the right to reschedule appointments due to weather, staffing, traffic, equipment issues, safety concerns, or other operational reasons.

7. Service Limitations and Results

We aim to deliver high-quality detailing results, but no outcome is guaranteed to restore a vehicle to like-new condition unless specifically stated in writing.

You understand and agree that:

  • Some stains, odors, scratches, swirl marks, paint defects, pet hair, or embedded contamination may not be fully removable

  • Vehicle condition, age, materials, prior damage, aftermarket modifications, and environmental exposure affect results

  • Service recommendations are based on visible conditions and reasonable professional judgment

Additional services may be recommended if the actual condition of the vehicle exceeds the scope of the booked package.

8. Customer Responsibilities

Before service, you agree to:

  • Remove firearms, illegal items, and hazardous materials from the vehicle

  • Remove or secure valuables, cash, jewelry, and sensitive items

  • Disclose any mechanical, electrical, or cosmetic issues that could affect service

  • Ensure lawful parking and site access

  • Ensure aggressive animals are secured away from the service area

CarLux is not responsible for delays or inability to perform service caused by lack of access, unsafe conditions, inaccurate booking information, or items left in the vehicle.

9. Payments

Payment is due as stated at checkout, invoice, or completion of service unless otherwise agreed in writing.

By providing payment information, you represent that you are authorized to use the payment method submitted and authorize CarLux and its payment processors to charge the applicable amount for booked services, memberships, fees, taxes, and approved add-ons.

Failure to pay may result in cancellation of future appointments or suspension of membership benefits.

10. Promotions and Offers

From time to time, CarLux may offer discounts, referral offers, memberships, package deals, or promotional pricing. Such offers may be modified or discontinued at any time unless prohibited by law.

Promotions:

  • May not be combined unless expressly stated

  • May be limited by geography, vehicle type, or service category

  • May expire without notice

  • Have no cash value unless required by law

11. Intellectual Property

All content on this website, including text, logos, graphics, brand names, designs, layout, images, and other materials, is owned by CarLux or used with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, republish, display, or exploit website content without prior written permission, except for personal, non-commercial use.

12. Third-Party Tools and Links

The website may use or link to third-party booking systems, payment processors, social media platforms, maps, or other services. The site currently links to Instagram and includes online scheduling and other service-related pages.

We are not responsible for third-party websites, services, content, terms, or privacy practices. Your use of those third-party services is governed by their own terms.

13. Disclaimer of Warranties

The website and services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

CarLux disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and availability.

We do not guarantee that:

  • The website will always be available or error-free

  • Booking systems will always function without interruption

  • Service times will never change

  • Every stain, odor, defect, or condition can be corrected

14. Limitation of Liability

To the fullest extent permitted by law, CarLux shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

  • Your use of the website

  • Booking or inability to book services

  • Delayed or canceled appointments

  • Third-party systems

  • Vehicle condition issues not caused by our gross negligence or willful misconduct

Our total liability for any claim arising from a service or use of the website shall not exceed the amount you paid to CarLux for the specific service giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless CarLux, its owners, employees, contractors, affiliates, and service providers from and against claims, damages, losses, liabilities, costs, and expenses arising out of:

  • Your misuse of the website

  • Your violation of these Terms

  • Your breach of applicable law

  • Inaccurate information submitted by you

  • Unsafe or unlawful conditions at the service location

16. Privacy

Your use of the website is also subject to our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

17. Service Areas

CarLux currently states that it services parts of the San Fernando Valley, including areas such as Encino, Tarzana, Sherman Oaks, Studio City, Valley Village, and North Hollywood. Service availability may change at any time.

Submitting a booking request does not guarantee acceptance if your location falls outside our service area or operational capacity.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or your use of the website or services shall be brought in the appropriate state or federal courts located in Los Angeles County, California, unless applicable law requires otherwise.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date.

Your continued use of the website or services after revised Terms are posted constitutes your acceptance of the updated Terms.

20. Contact Information

If you have questions about these Terms, please contact:

CarLux Services
info@carluxservices.com
818-419-3064
Customer Service