Last updated: [Month Day, Year]
These Terms of Use (“Terms”) govern your access to and use of the CARLUX websites, apps, and related services (collectively, the “Site” and “Services”) provided by [CARLUX, LLC], a [State/Country] company (“CARLUX,” “we,” “us,” or “our”). By accessing or using the Site/Services, you agree to these Terms and our [Privacy Policy]. If you do not agree, do not use the Site/Services.
1) Eligibility & Accounts
You must be at least 18 (or the age of majority in your jurisdiction) to use the Services.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of unauthorized use.
2) Services; Role of CARLUX
CARLUX operates a platform for discovering, booking, and/or purchasing vehicle-related services (e.g., detailing, wash, cosmetic services, inspections) and related products (“Vehicle Services”).
Marketplace Model (if applicable): Certain Vehicle Services may be provided by independent third-party professionals or businesses (“Providers”). CARLUX is not the employer, agent, or joint venture partner of Providers and does not supervise or control their services.
Direct Model (if applicable): Where CARLUX provides services directly, those services are delivered by CARLUX personnel or contractors under CARLUX’s policies.
3) Quotes, Bookings, Pricing & Payments
Quotes are estimates and may change due to vehicle condition, location, add-ons, or time requirements. You authorize final charges to your selected payment method.
CARLUX may place a temporary authorization hold. Taxes, fees, surcharges, and gratuities (if any) are disclosed at checkout.
Cancellations/No-Shows: Unless otherwise stated, cancellations made [≥24 hours] before the appointment incur no fee; cancellations within [24 hours] or no-shows may be charged up to [100%] of the quoted price.
Rescheduling: Subject to Provider availability and any rescheduling fees published at booking.
4) Vehicle Access; Preparation; Risk
You must ensure safe access to the vehicle and remove valuables. You consent to CARLUX/Providers operating or moving the vehicle as reasonably necessary.
CARLUX/Providers are not responsible for pre-existing damage, mechanical issues, normal wear/tear, aftermarket modifications, or latent defects.
5) User Content & Feedback
Anything you submit or upload (reviews, photos, messages) is “User Content.” You grant CARLUX a worldwide, royalty-free license to use, host, reproduce, modify, and display User Content to operate and promote the Services. You represent you own or control the rights to your User Content and it does not violate law or third-party rights. We may moderate or remove content at our discretion.
6) Acceptable Use
You agree not to:
a) misuse the Site/Services; b) reverse engineer, scrape, or data-mine; c) post unlawful, misleading, or infringing content; d) interfere with security or access controls; e) impersonate others; or f) use the Services for any illegal purpose, including fraud.
7) Intellectual Property
The Site/Services, including all text, designs, logos, software, and other materials, are owned by CARLUX or its licensors and are protected by IP laws. Except as expressly allowed, you may not copy, distribute, modify, or make derivative works.
8) Third-Party Services & Links
The Site may link to third-party sites, apps, payment processors, or services. CARLUX does not endorse or control them and is not responsible for their content, policies, or practices. Your use is at your own risk and may be governed by separate terms.
9) Communications Consent
By creating an account or booking, you consent to receive transactional emails, texts, and push notifications related to your bookings, service updates, and account. You may opt out of non-transactional marketing at any time. Message/data rates may apply.
10) Privacy
Our collection and use of personal information is described in our [Privacy Policy]. You agree we may process your information in accordance with that policy.
11) Warranties; Disclaimers
The Site/Services are provided “as is” and “as available.”
To the fullest extent permitted by law, CARLUX disclaims all warranties (express or implied) including merchantability, fitness for a particular purpose, title, and non-infringement.
We do not guarantee continuous, error-free operation; accuracy of quotes; or availability of any Provider or appointment slot.
Provider Services: For marketplace bookings, any warranties or guarantees are provided (if at all) by the Provider, not CARLUX.
12) Limitation of Liability
To the fullest extent permitted by law, CARLUX, its affiliates, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits/revenue/data, arising out of or related to your use of the Site/Services—even if advised of the possibility.
CARLUX’s total liability for any claim is limited to the greater of (i) $100 or (ii) the amounts you paid to CARLUX for the booking giving rise to the claim. Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the maximum extent permitted.
13) Indemnification
You agree to defend, indemnify, and hold harmless CARLUX and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your: (a) use of the Site/Services; (b) breach of these Terms; (c) violation of law or third-party rights; or (d) User Content.
14) DMCA/Copyright
If you believe content infringes your copyright, send a notice with: (1) your signature; (2) identification of the work and the infringing material; (3) contact info; (4) a good-faith statement; and (5) a statement under penalty of perjury, to: [DMCA Agent Name/Email/Address].
15) Termination & Suspension
We may suspend or terminate access at any time, with or without notice, for conduct we believe violates these Terms or harms CARLUX, Providers, or users. You may close your account at any time. Sections intended to survive (e.g., IP, disclaimers, limitations, indemnity) will survive termination.
16) Changes to the Services or Terms
We may modify the Site/Services and update these Terms from time to time. Material changes will be posted with a new “Last updated” date. Continued use after changes means you accept the revised Terms.
17) Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
Arbitration: Any dispute arising from or relating to these Terms or the Services will be resolved by binding arbitration administered by JAMS in Los Angeles County, California, before a single arbitrator, under the JAMS Rules.
Class Action Waiver: Disputes are heard only on an individual basis; no class or representative actions.
Small Claims: Either party may bring qualifying claims in small-claims court in your or our county of residence.
You may opt out of arbitration within 30 days of first accepting these Terms by emailing [legal@carlux.com] with your name, account email, and a clear statement of opting out.
18) International Use
We do not represent the Services are appropriate or available in all locations. You are responsible for compliance with local laws where you access the Services.
19) Miscellaneous
Entire Agreement: These Terms and the Privacy Policy are the entire agreement between you and CARLUX regarding the Services.
Severability: If any provision is unenforceable, the remainder stays in effect.
No Waiver: Failure to enforce a provision is not a waiver.
Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or asset sale.
20) Contact
CARLUX
[Address]
[Support Email] — [Phone]
For legal notices: [legal@carlux.com]